Terms of Service and conditions

Poop Snoops Terms of Service and Conditions

Terms and Conditions

Introduction

By using Poop Snoops and https://poopsnoopsremoval.com/ and our pet waste removal services, you agree to abide by these Terms and Conditions. If you do not agree, please discontinue service immediately. These terms are subject to change at any time.

  1. Service Agreement

Poop Snoops guarantees professional, reliable, and high-quality service. Clients are responsible for providing accurate property access information and complying with service requirements.

Property Access

You authorize Poop Snoops to enter designated yard or kennel areas for scheduled service.

If we cannot access your property (e.g., locked gates, inaccessible areas), you will still be charged for the visit.

We do not enter homes under any circumstances.

Gated Communities and Lock Policy

Clients in gated communities must provide gate codes or pre-approved access. If we are unable to enter, service will be skipped, but you will be charged.

For gated properties, we offer a complimentary combination lock. If lost or unreturned after cancellation, a $15 replacement fee will apply.

  1. Payment and Subscription

Billing and Payment

A valid credit or debit card is required for service. Payments are billed automatically on a recurring basis.

If payment fails, service will be suspended until resolved. If 30+ days lapse, a first-time cleaning fee may apply when resuming service.

Changes and Cancellations

You may upgrade, downgrade, or cancel at any time before your next billing date.

Price adjustments will be communicated 30 days in advance and take effect on the next billing cycle.

Refunds

Cancellations are effective immediately, and you will not be charged for future billing cycles. No refunds are issued for previous payments.

  1. Service Policies

Scheduling and Weather Conditions

Service hours are from sunrise to sunset.

We operate in most weather conditions but may pause service for extreme weather.

No refunds will be issued for missed weeks due to weather, but we will collect accumulated waste on the next visit.

Service days are assigned based on your location and may be adjusted as needed.

Holiday Policy

We observe the following holidays and will not provide service during this time. We will scoop the extra piles on your next scheduled visit. 

The holidays are as follows:

  • Christmas (All week of Christmas)
  • New Year’s Day
  • Good Friday
  • Fourth of July
  • Thanksgiving (Thursday and Friday)

Client Responsibilities

  • Pets in Yard: We love pets! However, due to the safety of your pets and our staff, pets must be kept inside during service. If a dog is present, service will be skipped, and you will be charged.
  • Overgrown Grass and Debris: Excessive grass, leaves, or debris may prevent full waste removal. We will notify you and attempt to clean any missed waste on the next visit.
  1. Additional Services

Scoop and Haul Service

Includes complete pet waste removal and disposal.

Prices are based on up to 4 dogs up to ¼ acre, backyard only; additional dogs and/or acreage will incur an extra charge.

Yard Sanitization and Deodorization

  • Sanitization: Eliminate bacteria and viruses like canine parvovirus. Pets may re-enter the yard after the solution has dried.
  • Deodorization: Neutralizes odor with fresh and clean, lemon, lavender, cherry, or wintergreen scent.

Dog Repellent Service

Designed to deter dogs from specific areas. Results vary, and Poop Snoops is not responsible for continued pet activity in treated areas.

Case Buckets

Poop Snoops is not responsible for any accidents that may occur with or within a “Case Bucket.”

  1. Quality Assurance Program

Program Guidelines:

  • If a client notices a missed pile after a service visit, they must notify us via text or phone call the same day and provide a photo of the missed pile.
  • Upon verification, we will document the date in the client’s account notes.
  • The client is responsible for recording the same date.
  • Once five verified missed piles are reported (no expiration period), the client may redeem the missed piles for one free service. 
  • This is non-transferable and may only be used by the original client associated with the service address.
  • Reports submitted after the day of service, or without photo verification, will not be eligible for documentation.

This program is designed to maintain our quality standards and accountability while rewarding clients for their communication and partnership in service excellence.

  1. Commercial Services

We offer services for dog runs, pet waste stations, apartments, and HOA properties. Additional services include:

  • Waste Station Maintenance: Weekly refills (up to 1,200 bags), trash removal, and optional scoop and haul service.
  • Installation and Removal of Waste Stations: Professional installation, warranty coverage, and removal services available.
  1. Client Conduct and Legal Matters

False, Defamatory, or Malicious Reviews

Poop Snoops values its reputation and will take action against false, misleading, or defamatory reviews. If a client posts an unjust, untruthful, or defamatory review on any online platform, we will issue an immediate removal request. If the review is not removed, legal action may be pursued.

Governing Law

These Terms are governed by U.S. law. If any provision is deemed invalid, the remaining terms will still apply.

Intellectual Property

All content, branding, and service processes remain the exclusive property of Poop Snoops.

  1. Terms Updates and Acceptance

We reserve the right to modify these terms at any time. By continuing service, you agree to any updated terms. If you do not agree, please cancel your service immediately.

Scroll to Top